Pains Caused by New Software

When new software doesn't meet expectations it's painful for all involved. 


Business Pains

Implementation delays

Implementation took much longer than scheduled and business plans had to be put on hold.

Unexpected costs

Because implementation took so much longer than planned, costs were substantially higher than budgeted.

Business disruption

When the new software went live it did not work as expected. This disruption can be severe enough to impact quarterly or annual revenues.

Unrealized cost savings

One reason for purchasing the new software was to cut costs, but after going live and allowing for things to settle down, costs did not decrease as expected.


Once the new software was in production the true ROI was far below initial estimates, and questions are being asked.

Missed opportunity

The new software was supposed to help the business "kick it up a notch". The software didn't deliver and a strategic marketing opportunity was squandered.

Unmet expectations

There were great expectations of the new software, but after going live, these expectations have been largely unfulfilled.


Technical Pains

Unmet vendor promises

During the sale, vendors misrepresented their software or made promises they did not keep. Caveat Emptor! After the purchase little can be done.

Poor functional fit

After going live, it is discovered the new software is not a good fit but it is too late to do anything about it. In extreme cases, the new software is discarded.

Poor usability

The user interface is poorly designed and users struggle with basic tasks. It takes too many screens and mouse clicks to get things done.

Unhappy users

The new software does not perform as promised. To make matters worse, many tasks that were easily done with the old system are now more work.

Lack of user buy-in

Most users have no interest in the new software and some campaign to return to the old system. Others simply refuse to use the new system.

Inadequate support

When you needed support after the purchase, you discovered the vendor does not provide the level of support desired.

Software bugs

During implementation, more bugs are found than expected which increases business disruption when going live.


Personal Pains


The new software promised so much and yet delivered so little. This tarnishes the reputations and careers of all involved.

Financial impact

New software that fails to meet expectations can mean reduced bonuses and promotion denials. In extreme cases, you can lose your job.

Loss of your time

Slipping schedules and business disruption after going live means working overtime and weekends, and even missing vacations.

Increased job stress

Unmet expectations and unhappy users who let you know how they feel in no uncertain terms increase job stress for all involved.


Avoid these pains with your next major software purchase.
To explore if we can help you, call us on 858-866-9780 or contact us by email.