Successful enterprise software deployments are not as common as they should be, and deployments where the ROI exceeds expectations are rare. This case study examines how Profil Institute for Clinical Research used Wayferry to select a VoIP call center in the cloud, greatly exceeding the anticipated ROI.
Profil had an urgent need to improve their process for recruiting clinical trial subjects. Because this is not a service like sales or tech support, Profil's requirements were not typical.
The Software Selection Project
After the initial meetings to define project scope and get an overview of the needs, Wayferry identified 29 potential call center products.