Business pains

ERP implementations are not going as planned

  • Implementation took much longer than scheduled, and business plans had to be put on hold.

  • Implementation delays caused costs to spiral out of control.

  • When the new ERP went live, it did not work as expected, and the business disruption was severe enough to affect revenues.

  • There were great expectations of the new ERP, but after going live, these expectations have been largely unfulfilled.

Unrealized cost savings & ROI

  • One reason for purchasing the new ERP was to cut costs, but after going live and allowing things to settle down, costs did not decrease as expected.

  • The true ROI is far below the estimates used to justify the project, and the board is asking uncomfortable questions.

Missed opportunity

  • The new ERP was supposed to help the business "kick it up a notch". However, the ERP didn't deliver, and a strategic opportunity to raise the bar on the competition was squandered.

Technical pains

Unmet vendor promises

  • During the sale, vendors misrepresented their software or made promises they did not keep. Caveat Emptor! But after the purchase, little can be done.

  • After going live, it is discovered that the new ERP is a poor functional fit with the organization’s real requirements, but by then, it is too late to do anything about it. In extreme cases, the new ERP is discarded.

ERP quality & support

  • During implementation, more problems and bugs were found than expected which increased business disruption when going live.

  • When you needed support after the purchase, you discovered the vendor does not provide the level of support desired.

Poor usability & lack of user buy-in

  • The user interface is poorly designed and users struggle with basic tasks. It takes too many screens and mouse clicks to get things done.

  • The new ERP does not perform as promised. To make matters worse, many tasks that were easily done with the old system are now more work.

  • Most users have no interest in the new ERP, and some campaign to return to the old system. Others simply refuse to use the new system.

Personal pains

Reputation

  • The new ERP promised so much but delivered so little. It tarnished the reputations and careers of all involved.

Financial impact

  • A new ERP that fails to meet expectations can lead to reduced bonuses and denied promotions. In extreme cases, you can lose your job.

Loss of your time

  • Slipping schedules and business disruption after going live means working overtime and weekends, and even missing vacations.

Increased job stress

  • Unmet expectations and unhappy users who let you know how they feel in no uncertain terms increase job stress for all involved.

Avoid these pains

To avoid these pains when replacing ERP, click the [Contact Wayferry] button below. Let’s explore if we can help you achieve your goals and make your new ERP purchase an outstanding success for both your organization and you personally.