Business pains

Software implementations not going as planned

  • Implementation took much longer than scheduled and business plans had to be put on hold.

  • Implementation delays caused costs to spiral out of control.

  • When the new software went live it did not work as expected and the business disruption was severe enough to affect revenues.

  • There were great expectations of the new software, but after going live, these expectations have been largely unfulfilled.

Unrealized cost savings & ROI

  • One reason for purchasing the new software was to cut costs, but after going live and allowing for things to settle down, costs did not decrease as expected.

  • The true ROI is far below the estimates used to justify the project, and the board are asking uncomfortable questions.

Missed opportunity

  • The new software was supposed to help the business "kick it up a notch". However, the software didn't deliver and a strategic opportunity to raise the bar on the competition was squandered.

Technical pains

Unmet vendor promises

  • During the sale, vendors misrepresented their software or made promises they did not keep. Caveat Emptor! After the purchase little can be done.

  • After going live, it is discovered the new software is a poor functional fit with the organization’s real requirements but by then it is too late to do anything about it. In extreme cases, the new software is discarded.

Software quality & support

  • During implementation, more problems and bugs were found than expected which increased business disruption when going live.

  • When you needed support after the purchase, you discovered the vendor does not provide the level of support desired.

Poor usability & lack of user buy-in

  • The user interface is poorly designed and users struggle with basic tasks. It takes too many screens and mouse clicks to get things done.

  • The new software does not perform as promised. To make matters worse, many tasks that were easily done with the old system are now more work.

  • Most users have no interest in the new software and some campaign to return to the old system. Others simply refuse to use the new system.

Personal pains


  • The new software promised so much but delivered so little. It tarnished the reputations and careers of all involved.

Financial impact

  • New software that fails to meet expectations can mean reduced bonuses and promotion denials. In extreme cases, you can lose your job.

Loss of your time

  • Slipping schedules and business disruption after going live means working overtime and weekends, and even missing vacations.

Increased job stress

  • Unmet expectations and unhappy users who let you know how they feel in no uncertain terms increase job stress for all involved.

Avoid these pains

To avoid these pains when selecting enterprise software or ERP, click the [Contact Wayferry] button below. Let’s explore if we can help you achieve your goals and make your new software purchase an outstanding success for both your organization and you personally.